FAQ’s
Sizing & Fit
- What size men's jacket should I order?
To find your perfect size, please have a look at our size guide. Generally, one shouldtake the following steps to determine the right size for himself:
Chest Measurement: Measure around the fullest part of your chest, just under yourarms. Ensure the tape is snug but not uncomfortable.
Waist Measurement: Measure around your natural waistline, which is usually just abovethe belly button
Shoulder Measurement: Measure from the edge of one shoulder to the other acrossyour back.
Sleeve Length: Measure from the top of your shoulder down to your wrist bone.
Still unsure? Send us an email. We'd love to help you find the right size!
What size women's outfit should I order?
Just like men, women should also see the size chart before ordering a leather jacket.Additionally, they can measure their accurate size by following the steps mentionedabove.
How should my jacket fit?
Choose a leather jacket that feels snug and comfortable at the same time, so you canmove freely. Shoulders must align with seams, sleeves end at the wrists, and the bodyshould contour without tightness.
Still unsure? Send us an email. We'd love to help you find the right size!
How should my jacket fit?
Choose a leather jacket that feels snug and comfortable at the same time, so you canmove freely. Shoulders must align with seams, sleeves end at the wrists, and the bodyshould contour without tightness.
Product & Quality
- Why does US Jackets cost so much less than other brands?
An efficient production process and a long-term commitment to serving our customerswith exceptional leather apparel encourage us to charge way less than other brands.
We operate with a vision to become a recognized name in leather fashion, so moneyis just a by-product of it. Every customer acquired, and a long-term relationship built isour ultimate success.
What makes your jackets so comfortable?
Besides focusing on the strength of the jacket, we pay special attention to the softlining, padding, breathability, and stitching to make every wear a memorableexperience.
What type of leather do you use?
We use cowhide or sheepskin to make every leather jacket a masterpiece, able towithstand the test of time.
Shipping & Order Details
- How much does U.S. shipping cost? How long willit take to get my order?
Standard shipping is free for anywhere in the United States. It takes up to 15-20ousiness days for your order to be shipped (in unforeseen circumstances, such as bad
weather or holiday rush, this timeframe might be increased). You will receive atracking number once your order is shipped, and through this number you will be ableto find out the expected delivery date.
Expedited shipping is available just in case you are in a hurry. You can upgrade yourshipping method at checkout for an additional fee of $20.
Do you ship to Armed Forces (APO/FPO/DPO) addresses?
No, we don't ship our orders to APO/FPO/DPO addresses.
Do you ship internationally (i.e., outside of the U.S.)? How does it work?
Yes, we offer worldwide delivery, except for the sanctioned countries. Despite thechallenges involved in international shipment, we make sure our products reach theintended customer in a safe and smooth manner.
I haven't received my order/shipping confirmation email. What should I do?
Check out your spam folder, your email provider might have marked our orderconfirmation email as spam. If you use Gmail, check your Promotions inbox - you willfind the option at the top of the page.
If you haven't got your confirmation email in either of the tabs, shoot us an email atinfo@usjackets.com. We will update you on your order status.
To ensure delivery to your inbox in the future, please add info@usjackets.com to youraddress book and safe-sender list.
How do I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email andtracking number. If you haven't received an email and a tracking number in more than10 business days, send us an email, and we will assist you further.
Exchanges & Returns
- How do I start an exchange or return?
In case you have ordered the wrong size, color, or design, or you are not fully satisfiedwith the product, you can always initiate a return or exchange process. An order iseligible for an exchange or return as long as:
The product is in its original condition, and the packaging
The product is not damaged
Your return request is submitted within 30 days of receiving your original order
How do international (non-U.S.) returns work?
The return and exchange process for international customers varies slightly from thoseliving in the United States. However, we assure you that it's a simple and transparentone, with our support team ready to guide you at every step.
Contact our support team at info@usjackets.com.
Outfit Care
- How do I care for my leather jacket?
The following tips will help you take care of your leather jacket:
Regular Cleaning: Wipe with a damp cloth to remove surface dirt. Minimize the use ofsoap.
Conditioning: Apply leather conditioner every 6-12 months to keep the leather supple.
Avoid Water: Keep the jacket dry.
Storage: Store it in a cool, dry place.
Avoid Sunlight: Avoid prolonged sunlight exposure to prevent the jacket from fading.
Which products do you recommend for cleaning my jacket?
You can find plenty of products online to moisturize, polish, and clean your jacket. Doyour own research and verify the authenticity of the product before using any.