Refund and Returns Policy
By placing an order through US Jackets, you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United States) country.
Return Eligibility
- The item must be unworn, unwashed, unused, or original.
- It must be returned in the original packaging.
- A receipt or proof of purchase is required for processing your return.
30 Days Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. All MANUFACTURER DIRECT items are FINAL sale and are not eligible for returns.
Return Process
To start a return, you can contact us at info@usjackets.com or call us at +1 571 520 7270. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damaged And Wrong Products Or Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at info@usjackets.com or call us at +1 571 520 7270.
Return & Refund Window
- Return: 30 Days
- Refund: 10 Days
Return Cost:
- Restocking fee: No cost
- For defective products: No cost
- For customer remorse: No cost
Return Method:
- In-store
- By Mail
Method to get the return label:
- For defective products: Download/Print
- For customer remorse: Download/Print
Product conditions that we allow for returns:
- New
Return Currency
- USD ($)
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@usjackets.com.
Returns
If you are not completely satisfied, you may return your item within 30 days of purchase. Items must be unused, in original condition, with all tags attached. To initiate a return, contact info@usjackets.com with your order number and reason for return. We will provide a prepaid return label for you to download and print. We cover return shipping costs for defective, damaged, or incorrect items.
Exchanges
Exchanges are accepted for incorrect, damaged, or not as described items, and for size or color changes (excluding sale and custom items). Contact us to request a prepaid return label. Send back the item, and once received and inspected, a replacement will be sent.
Customer Support
For any questions or assistance, please reach out to our customer support team at info@usjackets.com. We typically respond within 1-2 business days.
- Company: US Jackets
- Phone: +1 571 520 7270
- Email: info@usjackets.com
- USA Address: 517 Swanholme Dr, Murfreesboro, TN 37128, United States
- Head Office: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy Central, Hong Kong