Shipping & Delivery Policy

At US Jackets, customer satisfaction and timely delivery are our top priorities. We proudly offer worldwide shipping, ensuring you get your premium-quality jackets delivered wherever you are — efficiently and reliably.

Order Processing & Dispatch

Orders are typically processed within 1–3 business days (Mon-Fri).
We begin processing your order immediately after placement to minimize delays.
You will receive an order confirmation and shipping tracking details via email and SMS.

Shipping Currency

All orders are proccesed in CAD Currency

Free Global Shipping

Enjoy Free Standard Shipping on all standard orders!
We believe in making fashion affordable and accessible — that’s why we offer free delivery worldwide with our Standard Shipping option.

For faster delivery, expedited and economy shipping options are available at additional costs, depending on your region.

Transit Time & Shipping Costs

USA, UK, and Canada

Expedited Shipping (5-10 Business Days): $30
Economy Shipping (10-15 Business Days): $20
Free Standard Shipping (15-20 Business Days): FREE

China, Hong Kong, Indonesia, Malaysia, Philippines, Singapore, Thailand, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Switzerland, Turkey, Vatican

Expedited Shipping (8-10 Business Days): $47
Economy Shipping (10-15 Business Days): $37
Free Standard Shipping (15-20 Business Days): FREE

Finland, Greece, Malta, Norway, Portugal, Sweden, Australia

Expedited Shipping (8-10 Business Days): $55
Economy Shipping (10-15 Business Days): $45
Free Standard Shipping (15-20 Business Days): FREE

Rest of the World

Expedited Shipping (8-10 Business Days): $30
Economy Shipping (10-15 Business Days): $20
Free Standard Shipping (15-20 Business Days): FREE

Urgent Delivery Option

If you need urgent delivery, an express service charge of $20 may be applied to prioritize the processing and dispatch of your order.

Estimated Total Delivery Time

Proccessing Time + Transit Time= Total Delivery Time

Note: Delivery times may vary slightly due to weather, customs clearance, or political emergencies. We appreciate your understanding in such rare cases.

Custom Orders Delivery Schedule

For customized jackets, extra time is required for designing and tailoring.

Estimated delivery time: 2 to 6 weeks, depending on the complexity.
Our customer support team will communicate timelines directly with you.

Order Cut-off Time

The daily order cut-off time is based on Hong Kong Standard Time (Hong Kong).

Cut-off time zone: (GMT+08:00) Hong Kong Standard Time (Hong Kong)
Orders placed before the cut-off may be processed the same business day
Orders placed after the cut-off are processed the next business day
Weekend and holiday orders are processed on the next business day

Courier Partners

We’ve partnered with leading courier services to ensure safe and prompt delivery:

FedEx
DHL
USPS
UPS

These trusted names help us provide a smooth, secure, and trackable shipping experience.

Track Your Order

Once your order is shipped, you will receive a tracking number via email and SMS to monitor the shipment status in real-time.

Customs, Duties & Taxes

International customers are responsible for any customs duties, VAT, or import taxes imposed by their country.
US Jackets does not cover or reimburse any customs-related charges.

Missed Delivery & Rescheduling

If you’re unavailable during delivery:

Please contact the courier company directly to reschedule at your convenience.

Damaged or Defective Products

We take great care in packaging your items, but shipping incidents can occur.
If your order arrives damaged or defective, please contact us at info@usjackets.com for assistance.

We will happily exchange the item in accordance with our Refund & Exchange Policy.

Didn’t Receive Your Order?

If you haven’t received your order within the expected timeframe, please reach out to us at info@usjackets.com for immediate assistance.

Contact Information

Company Name: US Jackets
Phone: +1 571 520 7270
Email: info@usjackets.com
USA Address: 517 Swanholme Dr, Murfreesboro, TN 37128, United States
Head Office: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy Central, Hong Kong